01Agreement to these terms
In plain termsovia is operated by Ovia, Inc. When you create an account, you're agreeing to these terms on behalf of your agency.
ovia (the "Service") is operated by Ovia, Inc. ("Ovia," "we," "us," or "our"), a company based in San Francisco, California. These Terms of Service (the "Terms") govern your access to and use of ovia, including the web app, client portals, APIs, and any related services.
By creating an account, starting a trial, or otherwise using ovia, you agree to these Terms. If you're accepting on behalf of an agency or other organization (the "Customer," "you," or "your"), you represent that you have authority to bind that organization, and "you" refers to it. You must be at least 18 years old to use ovia.
If you don't agree to these Terms, you may not use the Service.
02Your trial & account
In plain termsTrials are free for 14 days, no card required. You're responsible for keeping your account secure and for what your team does in it.
We offer a 14-day free trial with access to every feature and no credit card required. At the end of the trial, your workspace pauses until you choose a paid plan; we don't charge you automatically for the trial.
You're responsible for the activity that happens under your account, for keeping your login credentials confidential, and for the accuracy of the information you provide. Tell us promptly at hello@ovia.co if you suspect any unauthorized use. You're responsible for the members of your team you invite and for their compliance with these Terms.
03Plans, billing & renewals
In plain termsPaid plans are billed per active client. Subscriptions renew automatically until you cancel. You can cancel anytime, effective at the end of the current term.
Paid plans are billed in advance on the cycle shown at checkout (monthly or annually), priced per active client workspace. Fees are stated exclusive of taxes, which we'll add where required. Payments are processed by our payment provider, Stripe; by subscribing you also agree to Stripe's applicable terms.
Subscriptions renew automatically for the same term unless you cancel before the renewal date. You can cancel anytime from your workspace settings; cancellation takes effect at the end of the current paid term, and you'll retain access until then.
Except where required by law, payments are non-refundable and we don't provide refunds or credits for partial periods or unused features. If we change our prices, we'll give you at least 30 days' notice before the change applies to your next renewal.
04Your content & your clients' content
In plain termsYou own your content and your clients' content. You give us a limited licence to host and process it so the Service can work. You're responsible for having the rights and permissions to use it.
"Customer Content" means everything you and your clients upload, create, or connect through ovia — posts, captions, media, comments, approvals, brand assets, messages, and the social accounts you connect. As between you and Ovia, you (and your clients) own all Customer Content. We claim no ownership of it.
You grant Ovia a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display, and process Customer Content solely to operate, secure, and improve the Service for you — including publishing approved content to the social platforms you direct us to. Where ovia processes personal data within Customer Content on your behalf, our Data Processing Addendum applies.
You represent that you have all rights, consents, and permissions needed for the Customer Content and for connecting your clients' social accounts, and that the content and its publication don't infringe anyone's rights or violate any law or platform policy.
05Acceptable use
In plain termsDon't use ovia to do anything illegal, abusive, or against the rules of the social platforms we publish to.
You agree not to, and not to allow anyone to:
- use the Service for anything unlawful, deceptive, or harmful, or to publish content that's illegal, infringing, or violates a third party's rights;
- send spam or post content that violates the terms, policies, or automation rules of any connected social platform;
- attempt to access, probe, or disrupt the Service or its infrastructure, or circumvent rate limits, security, or usage controls;
- reverse-engineer, resell, or sublicense the Service except as expressly permitted (white-labeling to your own clients is permitted — see below);
- upload malware, or use the Service to infringe intellectual property or violate privacy or data-protection laws.
We may apply reasonable technical limits to protect the Service and may investigate suspected violations.
07Our intellectual property
The Service — including its software, design, and the ovia name and logo — is owned by Ovia and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription, subject to these Terms. We reserve all rights not expressly granted.
If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them to improve the Service, without obligation to you.
08White-label & end clients
In plain termsYou can present ovia to your clients under your own brand. You remain responsible for your clients' use of it.
ovia is built for agencies to serve their clients, and you may make client portals available under your own brand and domain. You remain the party responsible under these Terms for your workspace and for your clients' (your "End Clients'") access and use. You'll ensure your End Clients' use complies with these Terms, and you'll handle your own agreements with them. Ovia has no direct contract with your End Clients and provides the Service to you.
09Beta & availability
In plain termsovia is in public beta. We work hard to keep it reliable, but we don't promise a specific uptime during beta.
The Service is currently offered as a public beta. We aim for high reliability, but during beta features may change and we don't commit to a specific uptime or service-level guarantee. We'll give reasonable notice of material changes that reduce core functionality.
10Disclaimers & limitation of liability
To the fullest extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that publishing to any platform will always succeed.
To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Ovia's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amounts you paid to Ovia in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that can't be limited under applicable law.
11Indemnification
You'll defend and indemnify Ovia against third-party claims, damages, and reasonable costs arising from your Customer Content, your use of the Service in breach of these Terms, or your violation of law or third-party rights (including the rights of your End Clients or any social platform).
12Suspension & termination
In plain termsEither of us can end the agreement. If we end it for no fault of yours, you'll have a window to export your data.
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, if required for security or legal reasons, or if you fail to pay. We'll give notice where reasonable and, for non-payment, an opportunity to cure.
On termination, your right to use the Service ends. We'll make your Customer Content available for export for 30 days after termination (except where you breached these Terms or we're legally required to act sooner), after which it may be deleted in line with our Privacy Policy and DPA. Sections that by their nature should survive (including content ownership, IP, disclaimers, liability, indemnity, and governing law) survive termination.
13Changes to these terms
We may update these Terms from time to time. If we make material changes, we'll notify you by email or in-app before they take effect. Your continued use of the Service after the effective date means you accept the updated Terms. The "Last updated" date at the top shows the latest revision.
14Governing law & disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Before filing a claim, you agree to first contact us at hello@ovia.co and try to resolve the matter informally for at least 30 days. Any dispute that isn't resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in San Francisco, California, unless applicable law requires otherwise.
15General
These Terms, together with the Privacy Policy and, where applicable, the DPA, are the entire agreement between you and Ovia regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision isn't a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing here creates a partnership, agency, or employment relationship between the parties.